Shipping policy

Thank you for shopping with Nightease! We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below to understand how and when your order will be shipped.

1. Order Processing Time

• All orders are processed within [1 to 2] business days (Monday through Friday, excluding national and federal holidays).

• Orders placed over the weekend or on public holidays will be processed starting the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Domestic Shipping Rates & Estimates

We offer the following shipping methods for domestic orders:

Delivery times are estimates and start from the date of shipping rather than the date of order. Delays can occasionally occur due to high volume, carrier bottlenecks, or weather conditions.

3. International Shipping

• We currently ship to [list countries or regions, e.g., North America, Europe, Australia].

• International shipping rates are dynamically calculated at checkout based on the destination and total order weight.

• Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. The recipient is entirely responsible for paying these charges. Nightease has no control over these fees and cannot predict what they may be.

4. Order Tracking

• Every Nightease order comes with tracking information.

• You can track your package directly using the link provided in your shipment confirmation email, or by entering your tracking code on our dedicated [Track Your Order Page / Insert Link].

5. Lost, Damaged, or Delayed Packages

• Damaged in Transit: If your package arrives damaged, please save all packaging materials and damaged goods, and contact us within [7] days of delivery at [Insert Support Email]. We will work swiftly to ship a replacement or issue a refund.

• Lost Packages: If tracking shows your package was delivered but you have not received it, please check with your neighbors or local carrier facility first. If it cannot be located, contact us within [7] days of the expected delivery date so we can open an investigation with the carrier.

6. Incorrect Address Disclaimer

• Customers are responsible for providing accurate shipping details at checkout. If an incorrect address is provided and the package is returned to us, you will be responsible for any additional shipping fees required to resend the package to the correct address.

📞 Contact Us

If you have any questions or concerns regarding your shipment, feel free to reach out to our support team at:

• Email: [Insert Support Email, e.g., support@nightease.com]

• Contact Page: [Insert Link to Contact Page]